Shipping policy

Last updated: July 26, 2026

Made-to-Order Production

All Red Rock Chaos products are made to order through trusted print-on-demand fulfillment partners. Production begins after your order is placed.

Standard production time: 2–5 business days

Large orders, complex items, and embroidered products may require up to 7–10 business days for production.

Production time is separate from shipping transit time. Business days do not include weekends or holidays.

Where We Ship

Red Rock Chaos currently ships to addresses within the United States. We do not currently offer international shipping.

Estimated U.S. Delivery

After production is complete, U.S. shipping typically takes an additional 2–8 business days.

Delivery estimates are not guaranteed and may vary based on the carrier, product type, fulfillment location, destination, weather, holidays, and other conditions outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on the products ordered, package weight, fulfillment location, and delivery destination.

Because our products are made to order, items from different product categories or fulfillment partners may ship in separate packages. Fragile items, including mugs and candles, may also be packaged and shipped separately to help prevent damage.

The total shipping charge displayed at checkout is the final shipping charge for your order. We do not currently offer a free-shipping threshold.

Tracking and Delivery

You will receive a shipping-confirmation email with tracking information after your order ships. Tracking updates may take up to 48 hours to appear after the carrier receives the package.

If your package is delayed or appears to be lost in transit, email support@redrockoutlets.com with your order number. We will help review the available tracking information and contact the fulfillment partner or carrier when appropriate.

Address Changes

To request a shipping-address change, contact us within 24 hours of placing your order.

Because orders are sent to production quickly, we cannot guarantee that an address can be changed after an order has been submitted. Customers are responsible for providing a complete and accurate shipping address at checkout.

Incorrect or Undeliverable Addresses

Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping charge before they can be resent.

Original shipping charges are not refundable when a package cannot be delivered because the customer provided an incorrect or incomplete address.

Late, Missing, or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors, your building office, and the carrier.

Once a carrier marks an order as delivered, Red Rock Chaos is not responsible for packages that are lost or stolen after delivery. However, we will help you review the tracking information and available next steps.

Damaged Packages or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the product and packaging.

Please review our Refund Policy for complete return, replacement, and refund information.